[ LEGAL DOCUMENTATION ]

Privacy Policy

Effective Date: 10-10-2025

Introduction

Welcome to getpromptlyhired. Your privacy is critically important to us. This Privacy Policy explains how Delmag Innovations ("getpromptlyhired," "we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website, browser extension, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is incorporated by reference into our Terms of Service.

Information We Collect

We collect information that is essential for providing and improving our AI-powered career service. The types of information we collect can be broken down into two categories:

A. Information You Provide Directly to Us:

  • Account Information: When you create an account, we collect your First Name, Last Name, Email Address, Password, and Country of Residence.
  • Career Profile and Resume Data: To power our AI analysis, we collect the detailed career preferences and professional history you provide during onboarding. This includes:
    • Your Resume: The full document you upload (e.g., in PDF format). As stated clearly in our Service, our AI does not use personal contact information (like your phone number or street address) for its analysis. We strongly encourage you to remove or redact such sensitive personal details from your resume before uploading it.
    • Compensation and Role Preferences: Your desired Minimum Salary, Preferred Industries, and your top 5-7 Most Important Skills.
    • Experience and Work Style Preferences: Your Experience Level (Seniority), Role Type (e.g., Individual Contributor, Manager), Employment Type (e.g., Full-time, Contract), and Work Location Preference (e.g., On-site, Hybrid, Remote).
    • Sensitive Career Information: Your Security Clearance Status and whether you require Visa Sponsorship.
  • Payment Information: When you purchase an Access Pass, our third-party payment processor (e.g., Stripe, Lemon Squeezy) will collect your payment card information. We do not store your full payment card details on our servers.
  • Communications: If you contact us for support or other inquiries, we will collect the information you provide in your communications.

B. Information We Collect Automatically:

  • Usage Data: We automatically collect information about how you interact with our Service. This includes the features you use, the pages you visit, the analyses you run, the links you click, and the time, frequency, and duration of your activities.
  • Device and Connection Information: We collect information about the computer or device you use to access our Service, including your IP address, operating system, browser type, and device identifiers. This data is collected by our servers for security, logging, and debugging purposes.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and administer our Service, gather usage data, and improve your experience. You can instruct your browser to refuse all cookies, but this may prevent you from using some portions of our Service.

How We Use Your Information

We use the information we collect for specific, defined purposes:

  • To Provide and Maintain the Service: We use your complete Career Profile and Resume Data as the primary input for our AI engine to deliver our core features, such as calculating your Personalized Match Score, Compensation Fit, Role Fit, and generating tailored resume bullets and cover letters.
  • To Personalize Your Experience: Your name is used to personalize generated content like cover letters. Your country of residence is used to show you the correct pricing.
  • To Improve Our Service: We use anonymized and aggregated data derived from user profiles and usage to improve our AI models, develop new features, and enhance usability. We will never use your identifiable personal data for AI training.
  • To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages.
  • For Security and Fraud Prevention: To protect the security of our Service, our users, and to prevent fraudulent transactions.

How We Share Your Information

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

  • Third-Party Service Providers: We share information with vendors and service providers who perform services on our behalf. This includes:
    • Cloud Hosting Providers (e.g., Google Cloud, Amazon Web Services) for data storage and hosting the Service.
    • AI Model Providers (e.g., OpenAI, Anthropic, Gemini) to process your Career Profile and Resume Data to generate AI-powered insights.
    • Payment Processors (e.g., Paddle, Lemonsqueezy) to securely handle your payment information.
  • Product Analytics Providers: We use PostHog to understand how users interact with our Service. This helps us improve features, fix bugs, and enhance the user experience. PostHog captures usage data, such as clicks and page views, and may provide features like session replay to help us diagnose technical issues.
  • Customer Support and Marketing Platforms: We use the Zoho suite of tools for customer engagement. When you contact us for support, your request is managed in Zoho Desk. To send you important service updates and helpful content (if you opt-in), we use Zoho Campaigns. Your name and email address are processed by these systems to facilitate communication.
  • LLM Observability and Analytics: To monitor the performance, quality, and cost of our AI features, we use a product analytics platform (PostHog). This service may receive the full input prompts (which can include your resume text and job description) and the full output responses (such as generated suggestions or cover letters) for the purpose of debugging, performance analysis, and ensuring the reliability of our AI. While we strongly encourage you to remove sensitive personal contact information from your resume before uploading, you acknowledge that any information you leave in your resume may be shared with this sub-processor for these specific observability purposes.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security. You are also responsible for keeping your password confidential.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. After you delete your account, we will delete your identifiable personal information, but we may retain anonymized and aggregated data indefinitely for research and service improvement purposes.

Your Data Rights and Choices

Depending on your location (particularly if you are in the European Economic Area, UK, or California), you have certain rights regarding your personal information. These rights may include:

  • The right to access: You can request a copy of the personal information we hold about you.
  • The right to rectification: You can request that we correct any inaccurate or incomplete information about you.
  • The right to erasure (or "Right to be Forgotten"): You can request that we delete your personal information, subject to certain legal exceptions.
  • The right to restrict processing: You can request that we limit the way we use your personal information.
  • The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected]. You can also access, update, or delete certain information directly through your account settings.

International Data Transfers

We are based in India. To provide the Service, we process and store your information on servers located in the United States. By using our Service, you acknowledge and consent to the transfer of your personal information to the U.S., which may have different data protection rules than your country of residence.

For users in the European Economic Area (EEA) or the UK, we take appropriate measures to ensure your data is protected. When we transfer your personal information from the EEA or UK to the U.S., we do so in accordance with legally-provided mechanisms, such as Standard Contractual Clauses, which are designed to ensure your data receives an adequate level of protection.

Children's Privacy

Our Service is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our files.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and, if the changes are significant, by providing a more prominent notice (such as through email).

Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected].